National Fuel Customer Assistance Center - Jamestown

Offers face-to-face customer service support for inquiries, concerns, and issues related to National Fuel, as well as various special programs designed to ease utility bill management. National Fuel has several payment assistance initiatives, special protections, and programs for individuals with special needs. Detailed information can be found at https://www.nationalfuelgas.com/utility/forHome/residential_resources.aspx. The Low Income Usage Reduction Program (LIURP) includes services such as heating system checks, energy audits, weatherization installations, and consumer education, targeting homes with high energy consumption. Customers must have an active account and 12 months of uninterrupted service to qualify. The Conservation Incentive Program offers rebates for residential customers in the WNY area who replace appliances with energy-efficient models, while non-residential customers can also receive rebates for energy-efficient equipment upgrades. The Budget Plan allows customers to spread their estimated annual bill over 12 months for more manageable payments, with an option for a 10-month plan. The Direct Pay option enables automatic payments from checking or savings accounts on the due date, eliminating the need for checks and stamps. Online services allow customers to manage their accounts electronically, including bill payments and meter readings. Special protections are available for New York residents aged 62 or older, 18 or younger, blind, or disabled to ensure heating during winter. The Neighbor for Neighbor Heat Fund provides one-time cash grants for low-income residents to prevent utility disconnections or pay energy bills. The Hospitalized Customer Assistance Plan offers a 30-day payment extension for anticipated hospital stays of 10 days or more. The Extra Security Plan helps eligible retired or disabled customers align bill due dates with income check arrivals. Customers receiving HEAP grants are automatically enrolled in the Statewide Low Income Program (SLIP), which offers monthly discounts based on HEAP grant amounts. Additional assistance is available for those unemployed or facing layoffs, and customers can designate a third party to receive payment reminders. Referrals to community services are also provided to help with payment issues. In case of a gas leak, indicated by a rotten egg smell, individuals should evacuate immediately and contact National Fuel from a safe location at 1-800-444-3130, available 24/7.

Intake Procedure: Walk in.

Fees: Vary based on the service.