National Fuel Customer Assistance Center - Cheektowaga

Offers face-to-face customer service support for inquiries, concerns, and issues related to National Fuel, along with various special programs. National Fuel has multiple payment assistance initiatives, protective measures, and resources for individuals with special needs to simplify utility bill management. Additional details can be found at https://www.nationalfuelgas.com/utility/forHome/residential_resources.aspx. The Low Income Usage Reduction Program (LIURP) includes a heating system check, energy audits, weatherization installation, and consumer education aimed at homes with high energy consumption. Customers must have an active account and a year of continuous service to qualify. The Conservation Incentive Program allows residential customers in the WNY area to receive rebates for replacing old appliances with energy-efficient ones, while non-residential customers can also benefit from rebates on select equipment upgrades. The Budget Plan helps customers manage their bills by spreading the estimated annual cost over 12 months, with a special 10-month option available. The Direct Pay option allows automatic payments from a bank account on the due date, eliminating the need for checks and stamps. Online services enable customers to manage their accounts electronically, including bill payments and meter readings. Special protections are available for New York customers aged 62 and older, or those who are blind or disabled, ensuring heat remains on during winter. The Neighbor for Neighbor Heat Fund offers one-time cash grants of up to $400 for low-income residents to assist with heating costs. The Hospitalized Customer Assistance Plan provides a 30-day extension for bill payments during hospital stays of 10 days or more. The Extra Security Plan helps retired or disabled customers align bill due dates with income check arrivals. Customers receiving HEAP grants are automatically enrolled in the Statewide Low Income Program (SLIP), which provides monthly discounts on gas delivery based on the HEAP grant amount. For those facing unemployment, assistance and program information is available. Customers can also designate a third party to receive important notices regarding their bills. Referrals to community services are provided to help with payment issues, collaborating with social service agencies to assess eligibility for public programs. In case of a gas leak, indicated by a rotten egg smell, customers should evacuate the area and contact National Fuel at 1-800-444-3130, available 24/7. Intake Procedure: Walk in. Fees: No charges for customer assistance.