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United Way Of Northern Nevada And The Sierra

Community Resource

Serves: Reno, Washoe County

About this resource

The Special Assistance Fund for Emergencies (SAFE) offers support to individuals and families who are having trouble paying their utility bills due to income constraints or other exceptional situations through a one-time payment. Those seeking help must connect with a SAFE Partner agency to apply for potential utility aid. SAFE Partners are tasked with confirming the eligibility of applicants and collecting necessary documentation. Once someone is deemed eligible, the funds will be sent directly to the utility company in the applicant's name. Funding is limited, and efforts are made to distribute resources fairly and ethically. The program adheres to key guidelines: assistance can only be granted once within a 12-month timeframe, and the utility bill must be overdue by at least 30 days before funds can be accessed. Individuals are not eligible for SAFE support if they have received approval for another state or federal low-income energy assistance program within the last year or if they have a pending application for such a program. Applicants must seek support through a participating SAFE Partner, who will assess eligibility based on these and other program criteria.

Intake Procedure: Prospective applicants should call for information to initiate the process. SAFE case managers will outline eligibility criteria and request necessary documentation.

Fees: There are no fees associated with this program.

Who can use this

  • To be eligible for assistance, individuals must be NV Energy customers, have a past due utility bill for their primary residence in Northern Nevada, not have received other low-income energy assistance in the last 12 months, and be facing financial hardship.

Documents you may need

  • Initial documentation includes: *A copy of the most recent utility bill showing the amount due, account number, and due date. *Photo identification to verify identify and match to utility bill. *SAFE Partners may ask for additional information, including monthly expenses, to establish need.

Don't have these? Contact the organization—they may be able to help.

Get in touch

Phone
775-204-1408
Website
www.washoeschools.net/Page/5706
Email
wcsd_communications@washoeschools.net
Address
1950 Villanova Drive, Reno, NV 89502
Reno, Nevada
Hours
Days: Monday, Tuesday, Wednesday, Thursday, Friday

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