UtilitiesEnrolling

Buffalo Water Promisepay

Community Resource

Serves: Buffalo, Erie County

About this resource

PromisePay is an online platform that facilitates the repayment of utility balances, helping individuals achieve financial freedom. In collaboration with Buffalo Water, it provides flexible payment arrangements for overdue balances. Support may encompass discounts on future water and sewer bills, interest-free payment plans, and one-time grants or credits. Annual discounts available for low-income customers include $60 off sewer and $106 off water; for very low-income customers, $90 off sewer and $144 off water; and for senior citizens with Enhanced STAR tax exemption, $106 off sewer and 36% off the water bill. Income eligibility for low and very low-income categories is based on annual income as per Housing Urban Development (HUD) Income Limits.

To apply, contact PromisePay at 716-215-2635 or check online options by entering your Buffalo Water account number and zip code at: https://buffalo-water.promise-pay.com/

There are no fees associated with this service.

Who can use this

  • Customers of Buffalo Water with overdue balances are eligible for payment plans, particularly those with debts of $250 or more, with discounts based on income levels as defined by HUD Income Limits.

Get in touch

Phone
(716) 847-1065
Website
buffalo-water.promise-pay.com/
Address
281 Exchange St, Buffalo, NY 14204
Buffalo, New York
Hours

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