Careoregon

Flexible Services, referred to as "flex funds," are supplementary non-covered services that complement the benefits of the Oregon Health Plan (OHP) through Coordinated Care Organizations (CCOs), aimed at enhancing care delivery and promoting overall health and well-being for members. The CCO determines eligibility for these services, which may include: -Housing assistance (such as rent help, rental deposit aid with a move-in date, utility bill support, and housing programs for women and children) -Short-term motel accommodations (for individuals discharged from hospitals, facing severe weather, awaiting a new home move-in date, or escaping domestic violence) -Electronics like cellphones and computers -Educational materials or classes -Family and home resources (for example, child health and safety items, parenting programs, household appliances, climate control devices) -Gym memberships and fitness classes/equipment -Support for health and substance use prevention. Each flexible service is evaluated individually by the CCO. Note that these services are not designed for emergency situations, and CCOs are not obligated to provide them. Since these services are not covered benefits, denials cannot be appealed, but OHP members can file a complaint.

Intake Procedure: For information, call or visit the website. There is no mandated timeline from the Oregon Health Authority (OHA) for the CCO to review requests for flexible services. The processing time may exceed four weeks after submission. CareOregon clients can ask questions via an online portal, with typical response times of 3–10 days. Visit: www.careoregon.org/members/member-portal.

Fees: None.