Columbia Pacific Cco

Flexible Services, referred to as "flex funds," are non-covered offerings that complement the benefits of the Oregon Health Plan (OHP) via Coordinated Care Organizations (CCOs), aiming to enhance care delivery and the overall health and well-being of members. The CCO determines eligibility for these services. Examples of services include: -Housing assistance (such as rent and utility support, housing programs for women and children) -Temporary motel accommodations (for individuals discharged from hospitals, facing extreme weather, awaiting new housing, or escaping domestic violence) -Electronics like cellphones and computers -Educational materials or classes -Family and home resources (e.g., child health and safety items, parenting programs, household appliances) -Gym memberships and fitness classes/equipment -Support for health and substance use prevention. Each flexible service is evaluated individually by the CCO. Note that these services are not designed for emergencies, and CCOs are not obligated to provide them. Since flexible services are not covered benefits, denials cannot be appealed, but OHP members can file a complaint.

Intake Procedure: For information, call or visit the website. There is no mandated timeline from the Oregon Health Authority (OHA) for CCOs to review requests for flexible services, and processing may take four weeks or longer after submission.

Fees: None.