Federal Student Aid
Community Resource
About this resource
This service provides a neutral, informal, and confidential means through the US Department of Education to assist in resolving complaints regarding federal student aid. Assistance is available for various issues, including reporting suspicious activities, difficulties in receiving federal student aid, disputes with loan servicers about the balance or status of current federal student loans, or dissatisfaction with previous support from the US Department of Education.
Intake Procedure: For more information, you can call or visit the website. An online feedback form is also available to report issues, suspicious activities, or scams.
Fees: There are no fees associated with this service.
Who can use this
- Open to all individuals
Documents you may need
- None required at intake
Don't have these? Contact the organization—they may be able to help.
Get in touch
Closed on federal holidays
Walk-ins welcome
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