Jackson Care Connect

Flexible Services, referred to as "flex funds," consist of non-covered services that complement the benefits of the Oregon Health Plan (OHP) via Coordinated Care Organizations (CCOs) aimed at improving overall member health and care delivery. The CCO determines eligibility for these services, which may include: -Housing support (such as rent assistance, rental deposit assistance with a move-in date, utility bills, and housing programs for women and children) -Temporary motel accommodations (for individuals discharged from hospitals, facing severe weather, needing a short-term stay before moving into a new home, or fleeing domestic violence) -Electronics like cellphones, computers, and other communication devices -Educational materials or classes -Family and home resources (e.g., child health and safety items, parenting programs, household appliances, climate control devices) -Gym memberships and fitness classes/equipment -Support for health and substance use prevention. All flexible services are evaluated individually by the CCO, and they are not designed for emergency situations. CCOs are not obligated to provide these services, and since they are not covered benefits, denials cannot be appealed, although OHP members may file a complaint.

Intake Process: For more information, call or visit the website. There is no specified timeline from the Oregon Health Authority (OHA) for the review of flexible services requests by CCOs, and it may take four weeks or longer after submission for a response.

Fees: None.